Privacy Policy

Last updated: February 2026

1. Information We Collect

When you visit La Factoría Del Oro or make a purchase, we collect certain information to provide and improve our services:

  • Personal Information: Name, email address, phone number, shipping and billing address when you place an order or contact us.
  • Payment Information: Payment details are processed securely by Stripe. We never store your full credit card number.
  • Browsing Data: We use Microsoft Clarity and Vercel Analytics to understand how visitors use our site. This may include pages visited, time on site, and device information.
  • Communications: Messages you send through our contact form, WhatsApp, or email.

2. How We Use Your Information

  • Process and fulfill your orders, including shipping and payment
  • Communicate with you about your order, appointments, or inquiries
  • Send promotional emails if you've opted in to our newsletter (you can unsubscribe anytime)
  • Improve our website experience and product offerings
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We share data only with trusted third parties necessary to operate our business:

  • Stripe: For secure payment processing
  • FedEx: For order shipping and delivery
  • Vercel: For website hosting and analytics
  • Microsoft Clarity: For user experience analytics

4. Data Security

We implement industry-standard security measures to protect your information. All transactions are encrypted via SSL/TLS. Payment processing is handled by Stripe, which maintains PCI DSS Level 1 certification — the highest level of security.

5. Cookies & Local Storage

We use cookies and local storage to remember your cart contents, wishlist items, and site preferences. Analytics tools may also set cookies to understand site usage. You can disable cookies in your browser settings, though some features may not work properly.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

7. Contact Us

For any privacy-related questions or requests, please contact us at samitom11jewelry@gmail.com or visit our Contact page.